maxi-model
UK/US/ROW steam narrow gauge railways 1:1
I have for many years brought in garden rail items from the US, both eBay sellers and direct from conventional retailers there. I only use established traders. Never had a problem till now. Only change from usual M.O. was to use the eBay Global Shipping Program, as offered by the seller, Trainz Pity, guess who their UK shipping partner is ? It's not Royal Mail.......and it was all going so well till it cleared UK customs.
The item ? A Pola G938 large coaling station (you know, the one a bit like the one at Chama), unbuilt, complete in box, but I intended to build it. I have been after one for a very long time.
See below for the communication from Evri (the cock up merchants formerly known as Hermes) that I have just received. I cannot start a claim till after October 1st, Ebay's projected delivery date max, despite this news . The trader.......well they are technically not responsible and, so far, have just reffered me back to eBay That's got that off my chest, I don't expect any sympathy
Max
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| Support Incident Update | 
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You recently requested our assistance through the online support pages. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for raising this with us. Thank you for getting in touch with us regarding your parcel and for advising us that your parcel has not been received. Unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for. I apologise for this disappointing outcome, I can appreciate how frustrating this news may be to receive. The quickest way to resolve this quickly is to contact the retailer/sender of the parcel who will explain their options to you, which may include a refund or replacement. If you need anything in the future, please contact your Evri Customer Service Team and we'll be happy to help. Kind regards, Evri Customer Services Customer By Digital Assistant (22/09/2022 11.33 AM) Customer's description of what they need help with: It has been 7 days since this parcel was shown as arriving at the local depot and has not yet been sent out for delivery. Tracking REDACTED Item shipped in from USA by eBay international service. All taxes and handling charges pre-paid. Your original contact misslabled package as from Pitney Bowes. Your tracking number matches that from eBay, as expected and correct. The tracking status at the point of contact was: Your parcel is at your local depot and it's being sorted for delivery The tracking stage at the point of contact was: On its way The customer selected: Delivery enquiry > My parcel has not been delivered yet > My parcel has not moved on tracking in the last 24 hours > | |
| This e-mail (which includes any files/attachments transmitted with it) is confidential. It is intended soley for the use of the individual to whom it is addressed. Any views presented are soley those of the author and do not necessarily represent those of Evri. | |
| Evri is a trading name of Hermes Parcelnet Limited. Registered in England and Wales No. 03900782 Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH |
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