Strange as it might seem, or maybe not, I had a text from Evri stating I wasn't in when their delivery man called, and could I text him via his mobile phone? Unfortunately for them I hadn't actually got anything on order, and I certainly knew that someone was fibbing, because the text was sent at 00:10 AM
I don't believe it !
- Thread starter maxi-model
- Start date
Rhinochugger
Retired Oik
Yes, one of the more popular scams.
Worth checking the Evri website as they specifically state that they do not charge for repeat deliveries. In any case, your delivery person will leave a card if they miss you.
There was a similar Royal Mail scam doing the rounds a couple of years ago and, as we were expecting a parcel, and as it could conceivably be under-stamped, we contacted our local Royal Mail depot direct. They could immediately confirm it as a scam and said that some of their staff had also received similar texts
maxi-model
UK/US/ROW steam narrow gauge railways 1:1
Er, no, not in my experience. Not always
Max
Rhinochugger
Retired Oik
Yeah, back to my previous point about the weakest link.Er, no, not in my experience. Not always
Where we've lived, both here and Sussex, the Hermes / Evri model has worked well, but its reliance on the self-employed delivery driver can unravel where that person isn't really up to it.
Like all big organisations, there's always going to be individuals who don't come up to scratch, and having self-employed people at a time when the recruitment market is tight, is going to lead to pressure to keep the dodgy operators on, rather than re-hire and re-train
As an aside, we beat ourselves up in the UK, and sometimes we think that the current employment shortage is a peculiar British phenomenon.
The Mayor of New York has just announced a $5 million campaign to encourage construction workers to New York
KeithT
Hillwalking, chickens and - err - garden railways.
In the UK the sender apparently has responsibility for the package but, how it works for International shipping is no doubt a very variable lottery.
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Steve Manners
Registered
I used Royal Mail to send off Ebay stuff I was selling and never had a serious problem. Tried a cheaper carrier paid £12 online for it to be collected from my front door. Parcel disappeared didn't arrive. Tried to contact carrier found there was no simple way of resolving it. No email or phone line. It was just some books I was giving away so just left it to avoid getting stressed. Always us Royal Mail now.
I have for many years brought in garden rail items from the US, both eBay sellers and direct from conventional retailers there. I only use established traders. Never had a problem till now. Only change from usual M.O. was to use the eBay Global Shipping Program, as offered by the seller, Trainz Pity, guess who their UK shipping partner is ? It's not Royal Mail.......and it was all going so well till it cleared UK customs.
The item ? A Pola G938 large coaling station (you know, the one a bit like the one at Chama), unbuilt, complete in box, but I intended to build it. I have been after one for a very long time.
See below for the communication from Evri (the cock up merchants formerly known as Hermes) that I have just received. I cannot start a claim till after October 1st, Ebay's projected delivery date max, despite this news . The trader.......well they are technically not responsible and, so far, have just reffered me back to eBay That's got that off my chest, I don't expect any sympathy
Support Incident Update 
You recently requested our assistance through the online support pages. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for raising this with us.
Thank you for getting in touch with us regarding your parcel and for advising us that your parcel has not been received.
Unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for.
I apologise for this disappointing outcome, I can appreciate how frustrating this news may be to receive. The quickest way to resolve this quickly is to contact the retailer/sender of the parcel who will explain their options to you, which may include a refund or replacement.
If you need anything in the future, please contact your Evri Customer Service Team and we'll be happy to help.
Kind regards,
Evri Customer Services
Customer By Digital Assistant (22/09/2022 11.33 AM)
Customer's description of what they need help with:
It has been 7 days since this parcel was shown as arriving at the local depot and has not yet been sent out for delivery. Tracking REDACTED Item shipped in from USA by eBay international service. All taxes and handling charges pre-paid. Your original contact misslabled package as from Pitney Bowes. Your tracking number matches that from eBay, as expected and correct.
The tracking status at the point of contact was:
Your parcel is at your local depot and it's being sorted for delivery
The tracking stage at the point of contact was:
On its way
The customer selected:
Delivery enquiry > My parcel has not been delivered yet > My parcel has not moved on tracking in the last 24 hours >This e-mail (which includes any files/attachments transmitted with it) is confidential. It is intended soley for the use of the individual to whom it is addressed. Any views presented are soley those of the author and do not necessarily represent those of Evri. Evri is a trading name of Hermes Parcelnet Limited.
Registered in England and Wales No. 03900782
Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH
[---002:002106:18382---]
Rhinochugger
Retired Oik
That is because the sender has the contract - i.e. in crude terms, has paid the money. The recipient is, contractually, insignificant, as the contract is to deliver the package to a specified location albeit with occasional caveats like requiring a signature etc.
maxi-model
UK/US/ROW steam narrow gauge railways 1:1
Part of the issue here is the seller, by using the ebay global shipping program, has no responsibility beyond the item matching the description. Once the package has passed to the GSP hub then the GSP takes responsibility. And that's the big USP for traders using this service. No risk or hassle past this point. The ebay GSB is in fact Pitney Bowes, not ebay, despite what the name suggests, to further muddy the waters. Now the deadline set up by ebay is past the claim will now begin. I'll let you know what happens.
In most instances, here and elsewhere, normally your contract is with the seller only, no other party involved in the fulfillment process. It is up to them to insure the package and handle any issues with non delivery, based on info you confirm at your end if pertinent. You the buyer handle all shipping taxes and handling fees at your end. Max
If Evri are involved in the delivery of your parcel then I would unfortunately give up. They have lost two of mine this month, both imports, cleared customs and collected by Evri. Been in transit from local depot (20 mile away) for over 3 weeks. I now ask sellers if Evri are involved if so I don't buy from them unless they use alternative couriers.
maxi-model
UK/US/ROW steam narrow gauge railways 1:1
I gave up all hope as soon as I received the email from Evri, the one that told me it was in their system
Max
Rhinochugger
Retired Oik
No you haven't - you have had scam messages from criminals purporting to be Evri and Royal Mail.
My personal suspicion is that one of the major online retailers is being hacked, in a passive way that isn't obvious to them.
If we, SWMBO and I, order anything more than two things at any one time, we are almost guaranteed to get one of those scam texts
and, to be fair, we are mot people who exclusively use Amazon.
Rhinochugger
Retired Oik
Yep, as I've said before, the minute you mentioned Pitney Bowes my expectations went down.
However, the ultimate responsibility rests with eBay, but your long desired model rests somewhere in the bowels of Heathrow airport
maxi-model
UK/US/ROW steam narrow gauge railways 1:1
The bowels of a local Evri depot. It's past the PB UK processing point gone to the Evri hub and then their local depot. Sometimes you just can't win. Ultimate responsibility lies with the GSP (aka PB) as per the t&c's. Ebay is the adjudicator only in any dispute. Trebles all roundYep, as I've said before, the minute you mentioned Pitney Bowes my expectations went down.
However, the ultimate responsibility rests with eBay, but your long desired model rests somewhere in the bowels of Heathrow airport
Max
JimmyB
Now retired - trains and fishing
Bit like the scam call, just phone numbers picked at random, they have no idea who you are unless you answer.
viaEstrecha
Spanish metre gauge in G scale (on the cheap)
Me too. Evri couriers chuck anything they haven't delivered into a pile at the depot at the end of their round and only when a customer has complained to the consignor do they go and check it out. I had a parcel from Humbrol which suffered this fate, and amazingly when Humbrol queried non-delivery, it was found and delivered the next day, after days of being shown as 'in transit' or even for a couple of days as 'delivered'. I now make a request when ordering from Humbrol and they helpfully agree to use another courier.
Rhinochugger
Retired Oik
S'a buggerThe bowels of a local Evri depot. It's past the PB UK processing point gone to the Evri hub and then their local depot. Sometimes you just can't win. Ultimate responsibility lies with the GSP (aka PB) as per the t&c's. Ebay is the adjudicator only in any dispute. Trebles all round
Might be worth pushing a few buttons at Evri - give a few kicks, complaints department and all that. Normally, I wouldn't suggest it, but the item is a desired thing.
#1Photographer
Registered
I
I have for many years brought in garden rail items from the US, both eBay sellers and direct from conventional retailers there. I only use established traders. Never had a problem till now. Only change from usual M.O. was to use the eBay Global Shipping Program, as offered by the seller, Trainz Pity, guess who their UK shipping partner is ? It's not Royal Mail.......and it was all going so well till it cleared UK customs.
The item ? A Pola G938 large coaling station (you know, the one a bit like the one at Chama), unbuilt, complete in box, but I intended to build it. I have been after one for a very long time.
See below for the communication from Evri (the cock up merchants formerly known as Hermes) that I have just received. I cannot start a claim till after October 1st, Ebay's projected delivery date max, despite this news . The trader.......well they are technically not responsible and, so far, have just reffered me back to eBay That's got that off my chest, I don't expect any sympathy
Support Incident Update
You recently requested our assistance through the online support pages. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for raising this with us.
Thank you for getting in touch with us regarding your parcel and for advising us that your parcel has not been received.
Unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for.
I apologise for this disappointing outcome, I can appreciate how frustrating this news may be to receive. The quickest way to resolve this quickly is to contact the retailer/sender of the parcel who will explain their options to you, which may include a refund or replacement.
If you need anything in the future, please contact your Evri Customer Service Team and we'll be happy to help.
Kind regards,
Evri Customer Services
Customer By Digital Assistant (22/09/2022 11.33 AM)
Customer's description of what they need help with:
It has been 7 days since this parcel was shown as arriving at the local depot and has not yet been sent out for delivery. Tracking REDACTED Item shipped in from USA by eBay international service. All taxes and handling charges pre-paid. Your original contact misslabled package as from Pitney Bowes. Your tracking number matches that from eBay, as expected and correct.
The tracking status at the point of contact was:
Your parcel is at your local depot and it's being sorted for delivery
The tracking stage at the point of contact was:
On its way
The customer selected:
Delivery enquiry > My parcel has not been delivered yet > My parcel has not moved on tracking in the last 24 hours >This e-mail (which includes any files/attachments transmitted with it) is confidential. It is intended soley for the use of the individual to whom it is addressed. Any views presented are soley those of the author and do not necessarily represent those of Evri. Evri is a trading name of Hermes Parcelnet Limited.
Registered in England and Wales No. 03900782
Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH
[---002:002106:18382---]
Greg Elmassian
Guest
So I think it's clear, if the shipper loses the parcel, then their responsibility is to the entity that shipped it via them, that is who the contract is between.
So, now that the clock has expired, and the shipping company has told you it is lost, let's hear what the company who used Evri says. Demand a refund unless you want to try again.
So, now that the clock has expired, and the shipping company has told you it is lost, let's hear what the company who used Evri says. Demand a refund unless you want to try again.